The messages claim the recipient needs to take action to put a stop to suspicious activity or investigate further. A number of CommBank-themed phishing messages are currently in circulation. Contact is made with the victim by sending a message via Whatsapp, Facebook messenger or phone (from an unknown number). We have observed a range of email and SMS phishing activity attempting to exploit concerns about compromised personal data or accounts. The scammer is then able to convince the customer to provide further details, including payment information such as card details, as a protective measure in response to the data breach. It has come to light that scammers are using the Optus data breach to scare and scam customers.

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We are aware of widespread social media campaigns impersonating CommSec and its employees, including well known investment and economic personalities. Scammers typically offer to assist with loan applications in exchange for a “fee”. If you receive a suspicious email or SMS but didn’t click on any links ✘ Login directly to your account via a link from an email or SMS ✘ Share your card details including your PIN, expiry date or CVC If you believe you may have entered your details on a suspicious site, please contact CommBank immediately to secure your account and report the incident.

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A number of CommBank-themed phishing SMS messages are currently targeting customers. These fraudulent communications inform recipients that their account access will be impacted if they fail to verify identity details or acknowledge new terms and conditions. Potential investors who leave their personal details on the site are liable to receive a call from the scammers. These fraudulent communications inform recipients that their account access is compromised or will be locked if they fail to verify details. Potential investors who leave their personal details on the site are very likely to receive a call from the scammers. If you do not have the CommBank app and are unsure if the caller is legitimate, hang up and contact us via /contactus to verify.

We’re aware of a new type of investment bond scam purporting to be supported by the Australian Securities and Investments Commission online casinos (ASIC). If you have received a message or email that does not seem genuine or includes an urgent call to action, remember to Stop, Check and Reject. The text of the scam specifically encourages the recipient to click on the link by claiming that the recipient has been the victim of a data breach.

These criminals may arrange for a courier to visit your home to collect cards, PINs and/or passwords for “investigation” purposes.  CommBank will never ask for your physical card, cash or any passwords/credentials. Always verify these requests on an authenticated platform, like the company’s genuine website you search yourself or an authenticated application. A fraudulent SMS is currently circulating, attempting to deceive customers into redeeming CommBank Rewards points. If you receive a suspicious message or call, remember to Stop, Check, and Reject. Stop, Check, Reject —Stop and be cautious.Check the legitimacy of the service through government sources.Reject any offer that pressures you to act quickly or share personal information. Once payment is made, the so-called consultants often disappear, leaving victims without the promised visa.

If you encounter a suspicious message or email with an urgent call to action, remember to Stop, Check, and Reject. We are aware of several phishing scams reporting to be from ‘AusPost’ requesting you click on a link for an undelivered package or to rearrange delivery. If anyone from CommBank does call you, ask them to identify themselves via the CommBank app using CallerCheck.

Payment Options

Use our help guides, FAQs and other support services to help you manage your banking more easily. Cash Prediction is a feature of the NAB app designed to help you budget, save and stay on top of your money. Secure and easy to use with a NAB debit or credit card. Eligible iPhone users can link their NAB Visa card to Apple Pay for quick and secure payments. Learn how to do everyday banking tasks using your phone, tablet or desktop computer with our simple how-to guides.

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• The fraudulent SMS alerts the recipient that all online banking access has been locked, prompting users to click on a malicious link in the SMS to verify their identity.
• The fraudulent messages prompt recipients to click on malicious links within the SMS on the basis that their access to NetBank is or will be restricted until further information is provided or actions taken.
• With branches conveniently located throughout the region, and innovative online banking services, we offer good old-fashioned customer service with all the bells and whistles of a modern bank.
• A term deposit involves locking away a set amount of money for a fixed period at a fixed interest rate.
• We’re aware of fake CommSec advertisements appearing on social media, particularly on Instagram, that attempt to deceive people into engaging with investment scams.
• This fraudulent email informs recipients that their NetBank will stop if they fail to login by clicking on a malicious link within the email and entering their credentials.

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Do not respond to or click on links in unexpected messages claiming to be from CommSec. Do not respond to or click on links in unexpected messages claiming to be from CommBank. They contain malicious links that lead to fake websites designed to steal sensitive information — including your NetBank ID, password, NetCode, card details and PIN. We are aware that scammers are sending text messages pretending to be from CommSec, often claiming to have an exclusive stock tip or investment opportunity with promises of high returns.

Message recipients are prompted to click on a malicious link in the SMS to restore account access. This email informs recipients that they must update their personal details in order to use their NetBank account, due to the ‘COVID-19 virus’. This message attempts to create a false sense of urgency by suggesting that their account will be suspended indefinitely unless the recipient updates their account information by following the link provided.

Only access NetBank from a trusted source—never via a link in a message or email. Do not click the links, call any number in a message, or reply to the sender. If you receive such a message, do not click the link or share your personal information. If you share any of these details, a scammer may fraudulently access your CommBiz account to create and authorise transactions, resulting in a loss to your business. CommBank will never ask you to confirm your identity or account details by clicking a link in an email. These messages will try to get you to engage — whether it’s by replying, clicking a link, or showing interest in the offer.

We will never ask you to log on or provide sensitive information via a link in an email or SMS. Always be suspicious of any message that asks you for sensitive information via email or text. If you encounter any issues with PayID please contact your bank. Be suspicious of any message that asks you for sensitive information, or to complete tasks like updating software, via email or text.

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